Screen Recorder Archives

5 / 5 ( 3 votes ) Some people are looking for a way to share their screen recordings. For example, most gamers who live stream or record their gameplay share it on social network sites such as YouTube or Facebook. However, you might be wondering which apps should you […]

4.2 / 5 ( 25 votes ) Mobizen Screen Recorder app is one of the most popular and best screen recorders available on the Google Play Store. This app provides you a video recording screen that allows you to record and edit the videos you captured. Using the Mobizen Screen […]

4.4 / 5 ( 5 votes ) Using the best screen recorders for your device will give you the best result and features. A great application for this task is the AirShou app. This application is very popular among Android and iOS users. It has already stayed on the market […]

4.6 / 5 ( 9 votes ) This program is an Android application that is stable, free and produces top-quality screen recordings that are clear and smooth. It is packed with lots of amazing features such as screen captures, video editor, video recorder and it does not require you to […]

Distributed and high-load

Cisco MediaSense users are eligible for a special 31% discount to replace MediaSense with PhoneUP call and screen recording software. Free PoC and free migration service are included.

Call and screen recording feature set

• Call recording

  - approaches: BiB / CUBE-recording and SPAN-recording
  - options: total recording, recording on demand, forbid recording
  - rules: by direction, by phone number mask
  - codecs: G.711 a/mu-law, G.722, G.729 a/b
  - formats: OGG, MP3, WAV
  - Extension Mobility support
  - recording pause/resume
  

• Audio recording

  - "Dictaphone" - pushing a button on the IP phone turns it into Dictaphone
  - "Answering machine" - the call forwarded to the preconfigures line is automatically answered, the caller hears a voice prompt and then can leave a message which is recorded

• Screen Recording

  - when using the 'Record' module in the contact center you can record an agent's screen in addition to the call

• Records archive

  - comprehensive search/ group capabilities
  - filter builder supporting filter saving
  - recording metadata includes the name of external caller (for example, client name)
  - logical grouping of records
  - embedded player
  - playing records on IP phone
  - playing records into the current call

• Records lifecycle management

  - migration between storages to optimize HDD usage
  - exporting to an external NAS along with meta-data or another PhoneUP instance

• API

  - the client page in CRM may have the list of calls with this client embedded into the page
  - the speech analytics software may access PhoneUP database and extract calls filtered by date, agent, skill group etc

• Security

  - secured web-interface with user authentication (login/password or domain authentication)
  - audit log to track user activity
  - access to records is configurable for users and user groups
  - audio notification about the call being recorded
  - email notification about new recorded calls

• Integration with Cisco UCCX and Cisco Mediasense

  - record archive contains info from UCCX agent name, queue ID, script name etc
  - provides unified web-interface to calls made with Mediasense

• System reporting tools

  - a set of predefined reports about system usage

• High availability

  - failover deployments based on NLB and MSCS clustering
  - self-diagnostics tools and a set of pre-defined alerts

• User interface for Cisco Jabber

  - playback recording
  - pause/resume recording
  - recording on demand
  - change recording mode (total or on-demand)

• Flexible deployment scenarios

  - standalone deployment (all components on one server)
  - distributed deployment (a separate Recorded for each company site)
  - high-load deployment (with load balancing)